Command Centre Analyst -PTW
• Develop and distribute contact center reports in accurate and timely manner.
• Ensure all periodic and ad hoc reports/dashboards are prepared as per stakeholder requirements and frequency.
• Update and maintain reports in Power BI
• Automate reports using VBA Macros
• Update/Generate schedules using WFM tools
• Create/Maintain SOP’s
• ID management: Update the changes in role, attrition...